Contents

FAQ

ABOUT MY ORDER

How to buy online?

If you want to buy online, nothing could be easier.
Select the jewels you wish to buy, the pages of these products must have the button "Add to cart".

If this is the case, add all the products to your cart, for rings and bracelets you will have to select a size, then click on "validate my order". Then fill in your billing and shipping information and proceed to the payment step.

Take your credit card (Visa, Mastercard, Amex...), fill in your information and click on "validate payment".
You will then receive a confirmation email that your order has been processed.

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Why create an account?

Creating an account allows you to keep track of your orders. You will have the opportunity to track your order. This will also allow us to contact you in case of unforeseen circumstances concerning your order, such as the unavailability of a jewel, a delay in delivery or a personalized request.

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Can I send a personal message with my purchase?

During the checkout process, you can request a free gift box with a personal message. This message can be printed directly by the Bäumer team, or if you wish, we can send you a blank Bäumer card.

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Is it possible to engrave a creation via the e-shop?

Engraving is available on a selection of jewels, these jewels are indicated with the mention "add an engraving". This engraving is proposed in stick or English typography, with a maximum of 10 letters. Do not hesitate to contact us for any particular request.

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What should I do if my jewel does not match my order?

A size guide is at your disposal so that you can choose your size at best. Simply print it out in A4 format and measure the size that suits you best.

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ABOUT DELIVERY

I do not live in one of the countries mentioned in the T&Cs. Can I order via the e-shop and be delivered outside these countries?

It is quite possible to be delivered in a country not mentioned in the GTC, contact us so that we can organize together.

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What are the costs and delivery times?

Delivery will be offered for orders over 1 000€, delivery times are between 2 days and one week depending on the country.

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If I buy several creations can I have them shipped to several addresses?

Unfortunately, it is not possible to ship two pieces of jewelry from the same order to two different addresses. In this case, do not hesitate to make two different orders, you will be given two tracking numbers.

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I bought a piece of jewelry on the Bäumer website. How do I know if my order has been shipped?

An email confirming the shipment of your order will be sent to you as soon as it leaves our premises. You will then be able to track your package with the tracking number that will have been given to you.

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I have a gift delivered directly to the recipient. If she doesn't like the jewel, can she exchange it?

It is not always easy to choose a gift. For this reason, we accept that a person having received a gift exchanges it, if it has the documents provided at the time of the sending and the original packing. It is also necessary that this person contacts us within the legal time period authorizing the return of the jewel, i.e. 15 days.

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ABOUT PAYMENT

What payment methods are accepted?

The accepted payment methods are credit cards (Visa, Mastercard, Amex...), do not hesitate to contact us if you wish to proceed with a bank transfer.

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Is my payment secure?

The payment on the Bäumer website is of course secure.

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ABOUT RETURNS

I am not satisfied with my purchase, can I cancel it, return it or exchange it?

It is not possible to cancel an order, however it is possible to return it within the 15 days provided for this purpose. It will be possible to exchange a jewel only if the size does not fit. It is not possible to return a personalized item with an engraving.

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ABOUT THE WEBSITE

I cannot find the product I am looking for on the Bäumer website. What should I do?

Please contact us if you cannot find what you are looking for on our website. Many of Bäumer's creations are one-of-a-kind pieces, so it is possible that some pieces may not be visible online. Please contact us and we will be happy to answer your requests.

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What is the quality of the diamonds used in Bäumer jewelry?

Bäumer uses GVS quality diamonds for its paving.

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Contact us

+33 1 42 86 99 33
Monday to Saturday, 11am to 7pm
contact@baumer-vendome.com